AAR Support provides the perfect solution for your shop’s AAA AAR CSI requirements. The program is fully automated and can be customized to meet your shops particular needs.

You can choose from a variety of survey methods: email, SMS text and or IVR phone. Customized email and text templates including your shops logo and color scheme can be designed for your shop. You can even use your voice in a customized audio file that is left on your customers voice mail.

The Customer Satisfaction Survey process is completely automated. Our system works with over 50 of the most popular shop management systems. All the settings that control the survey system are at your fingertips. After the initial set up, the process is completely automated.

It is easy and smart to know what your customers are actually thinking!

You can also upload data by importanting lists of customers or entering records one by one.

You can create your own custom survey program using any combination of Email, Text and or Phone survey programs.

• Vary Attempts
  
• Vary Time Between Attempts
  
• Vary Time Between Methods

If a customer indicates there is an issue with their experience at your shop, you will be instantly notified.

Taken by itself, this aspect of the program can have one of the greatest financial impact on your business.

Click here for a pdf to understand why.

Each month that your shop has 40 or more completed surveys in the previous 12 months and the overall satisfaction score of those surveys is 90% or better your shop can print a AAA CSI certificate.

If there is a number you are looking for, we probably already have it in one of the numerous customer satisfaction reports. You can drill right down to the tech that worked on a vehicle. You can compare your shop against the industry average.

The Control Panel manages every aspect of your CSI program from our easy-to-use secure dashboard.

Comparison Reports To Other AARs
CSI by Employee Reporting
CSI By Services Performed
CSI by Vehicle

Locate emails for customers – If missing email addresses are preventing you from surveying and marketing to customers, we provide a tool that will help you. Our algorithms scan hundreds of millions of records to locate your missing email addresses. We use a combination of names, addresses and phone numbers to find matching email addresses. Our method is robust and far reaching and the value to you is massive!

Once your customer email addresses have been found and updated you can:

• Send reminders for manufacturer suggested services,
• Send request to provide social media reviews,
• Send reminders for recommended services,
• Send satisfaction surveys,
• Send birthday ecards,
• And many more!