Social Media review are one of the most powerful and influential tools to promote your business. Give your social media reviews an incredible boost by encouraging satisfied customers to give you a 5-star rating.

If you are utilizing phone surveys in your satisfaction survey program, you can add on the JetCom voice drop / text message to effectively encourage a large percentage of respondents to review you on your social media site(s).  

Here are the steps:
1. Survey Customers.
2. Identify Totally Satisfied Customers.           
3. Send Customers a Voice Drop (Example Below).

4. Send Customers Text with Links to Your Social Media Site(s)
Watch the 5 star reviews accumulate.

Click here to listen to a sample audio file.

If you prefer to email your customers about their experience, we have a perfect solution for you.  JetCom will design a custom email message that will incorporate your logos and color schemes into a professional responsive email template.  The text of the email can be unique to your business or you can use one of our existing messages.  Regardless, the message should thank your customer and ask them to click a button in the email to rate their experience.  

What happens next is the magic! If the customer clicks the button to acknowledge that they are totally satisfied, the email will open a browser, search their cookies and open the most appropriate social media review site. For example, if Ms. Jones uses Google frequently then we’ll open a google review for your business. If Mr. Smith uses Yelp regularly, then the code will pop up your Yelp page with a review ready.

If a customer is less than totally satisfied, the code will open a browser and present a more thorough review. You’ll get specific information on opportunities for improvement. 

Best of all, you’ll receive a customer service alert notifying you immediately about a customer that expressed some concerns.

If you use SMS messages to survey your customers, JetCom has the perfect complement to text-based surveys. We will design a custom SMS image message that will incorporate your logos and color schemes into a professional looking text survey. The message can be unique to your business or you can use one of our existing. Regardless, the message should thank your customer for their business and ask them to reply with a number rating their experience.

What happens next will help dramatically increase your business's 5-star reviews. If the customer provides a response that indicates they are totally satisfied, the system will send a follow up text message thanking them for their feedback and it will ask them to give you a social media review. The message will include link(s) to the review area(s) of the social media site(s) you are engaged with.

If a customer replies with a response that is less than totally satisfied, the system will send a second message with a link to a more thorough review. You will get specific information on opportunities for improvement.

Best of all, you will receive a customer service alert notifying you immediately that a customer had some concerns.